Consumer Law

A book regarding Consumer Law and gavel

Faulty or defective goods? Unsatisfactory performance of a contract or the victim of shoddy workmanship? If this is the case then Askews can help.

As a consumer, you have statutory rights in relation to the goods and services you buy. These are rights laid down in law which says goods must be:

  • As described
  • Fit for their purpose, and
  • Of satisfactory quality

And that services should be performed:

  • Within a reasonable time (provided no specific time has been agreed)
  • With reasonable care and skill, and
  • For a reasonable price (if no charge has been agreed beforehand).

If you have purchased goods or services that don’t comply with one or more of these basic principles then you may be entitled to a legal remedy including a refund, repair, or compensation.

At Askews we can advise you of your legal rights, assess how likely you are to win any claim and where necessary liaise with the trader or service provider on your behalf.

For more information or to speak to someone please call us on 01642 475252 or send us a message via our enquiry form.


Hands holding a piggy bank and model house


Askews have a long and successful tradition of helping navigate the legal minefield of property transactions. Whether you are a first-time-buyer or moving to pastures new, Askews have the experience to help you every step of the conveyancing-way.